dl444's Privacy Policy

1 Information Collection

For the purpose of registration and service delivery on the dl444 platform, we may collect the following types of personal information:

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Email address and residential address.
• Financial Information: Payment method details such as bKash, Nagad, or Rocket account information, and transaction history.
• Technical Information: IP address, browser type, operating system, device identifiers, and log data.
• Usage Information: Your activity on the platform, game history, betting details, and session data.
• Communication Information: Records of your conversations with us via live chat or email.

We only collect information that is necessary for operating the service and meeting legal obligations. No unnecessary or excessive information is collected.

2 Methods of Information Collection

dl444 collects information in several ways. The main methods are described below:

• Directly Provided Information: Information you provide yourself when filling out registration forms, during deposit or withdrawal processes, and when contacting support.
• Automated Collection: Information about website usage is collected through cookies, web beacons, and similar technologies.
• Third-Party Information: Verified information obtained through payment processors and anti-fraud services.

3 Purpose of Information Use

dl444 uses collected information for the following purposes:

• To complete account creation, management, and verification processes.
• For processing financial transactions including deposits and withdrawals.
• To ensure platform security and prevent fraud.
• To provide customer support and resolve technical issues.
• To communicate promotional offers, bonuses, and updates (if you have given your consent).
• To ensure responsible gaming and identify risks of problem gambling.
• To comply with legal and regulatory obligations.
• For analytical work to improve the platform and develop new features.

4 Cookie Policy

dl444 uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help ensure the proper functioning of the website.

We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login status.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand and improve the use of the platform.

You can disable cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

5 Information Sharing and Third Parties

dl444 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Service Providers: With payment processors such as bKash, Nagad, and Rocket to complete transactions.
• Identity Verification Services: With identity verification services as part of the Know Your Customer (KYC) process.
• Security Services: With companies specializing in fraud detection and prevention.
• Legal Authorities: With law enforcement agencies based on court orders or lawful government requests.
• Technology Service Providers: With providers of hosting, database management, and technical services — who are bound by strict confidentiality agreements.

All third-party organizations are required to use your information only for specified purposes and in accordance with this Policy.

6 Information Security Measures

dl444 adopts industry-standard technical and organizational measures to ensure the security of your information. Our main security measures are:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS protocols.
• Data Encryption: Stored sensitive information is protected with high-level encryption.
• Access Controls: Only authorized personnel can access sensitive information.
• Security Monitoring: Continuous monitoring systems are active to detect suspicious activity.
• Regular Audits: Regular reviews and testing of security measures are conducted.

While we are committed to ensuring the highest level of security, complete security on the internet cannot be guaranteed. You are therefore also asked to keep your login credentials secure.

7 Data Retention Period

dl444 retains your personal information for as long as:

• Your account remains active and service continues to be provided.
• It is required to meet legal obligations (such as financial records).
• The information is needed for resolving disputes or responding to legal claims.

Even after an account is closed, certain information may be retained for a defined period due to regulatory and legal requirements. Once that period has passed, all personal information is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request deletion of your information ("right to be forgotten").
• Right to Restrict Processing: In certain cases, you can request that processing of your information be limited.
• Right to Object: You can object to the processing of your information for specific purposes.
• Right to Data Portability: You can request a copy of your information in a structured format.

To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request as quickly as reasonably possible.

9 Protection of Minors

dl444 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors.

Age verification is mandatory during the registration process. If we discover that a minor has opened an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects their child is using this platform, please contact us immediately.

10 International Data Transfers

Your information may be transferred internationally as required for the operation of dl444's services. In such cases, we ensure that:

• Appropriate contractual safeguards are in place for data transfers.
• Third-party organizations comply with equivalent data protection standards.
• Transferred information is processed under the protection standards described in this Policy.

11 Marketing Communications

If you gave your consent to promotional communications at the time of registration, dl444 may inform you about bonus offers, promotions, and updates via email.

You can opt out of these communications at any time. Each marketing email includes an option to unsubscribe. Alternatively, emailing [email protected] or letting us know via live chat will also remove you from the marketing list.

Please note that even if you stop marketing communications, important account-related information (transaction confirmations, security alerts) will continue to be sent.

12 Responsible Gaming and Information Use

dl444 gives responsible gaming the highest priority. For this purpose, we may monitor your gaming activity and offer assistance when needed. If we identify signs of excessive gambling behavior, we may contact you or proactively set limits.

For more information on responsible gaming, visit our Responsible Gaming page.

13 Policy Changes

dl444 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised, and for significant changes, registered email addresses will be notified.

Continued use of the platform after an update will be considered as your agreement to the revised policy. It is therefore recommended that you read this page regularly.

14 Complaints and Contact

If you have any questions, concerns, or complaints about this privacy policy or your personal information, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

We are committed to resolving your request as quickly as possible. Protecting your privacy is our responsibility and we take it very seriously.